Recurring Problems is the real problem for many organizations. The effectiveness of the identification of the Root Cause and determination of an appropriate correction is a skill found to be lacking. Effective Problem Solving represents the most current and up-to-date methodologies and techniques in problem solving in the world today. This class incorporates Problem Definition, IS/IS Not, 5 Why, and the three types of Root Causes and their solutions. Most innovative in this approach is the linkage of the failure mode into problem solving and a robust t with various approaches depending on the needs of the organization. Two-day seminar with team exercises aid problem solving including Check Sheets, Pareto Charts, Histograms, Cause and Effect Diagrams etc. including Brainstorming and Decision Analysis. BDSi will visit the organization prior to the training to identify problems/issues to improve based on customer and internal issues. The class will consist of the individuals chosen for the Cross Functional teams for problem solving. The BDSi trainer/facilitator can continue to provide onsite mentoring to ensure problems are solved and that team problem solving competency start to develop. The class can be taught using any format including 8D.

This seminar is designed for individuals and teams who are responsible for identifying, solving and eliminating problems that hinder quality, productivity and Customer Satisfaction. Recommended Training Participants should possess the ability to work with small groups of people in a cooperative and productive manner to achieve planned objectives.

Each participant will receive a seminar manual, including a complete package of problem solving worksheets and checklists for each step of the process, as well as all team exercise materials. The seminar is designed to:

• Understand the problem solving process
• Understand continual improvement and the problem solving process
• Understand the uses of problem solving tools
• Understand how the problem solving process is managed
• Understand relationships between EPS and other problem solving methodologies

Seminar Outline

• Introduction to Effective Problem Solving
• The Effective Problem Solving Process(Team Breakout exercises conducted for each step)
  • Step 1: Problem Identification
  • Step 2: Initiate Containment
  • Step 3: Determine Failure Mode
  • Step 4: Root Cause Analysis
  • Step 5: Corrective Action
  • Step 6: Implement System Correction